Travelers Complaints

From my email inbox:

Its true. You can’t please everyone.


19 Idiotic (But Real) Travel Complaints
These are actual complaints received from dissatisfied customers by Thomas
Cook Vacations (based on a Thomas Cook/ABTA survey):
1. “I think it should be explained in the brochure that the local
convenience store does not sell proper biscuits like custard creams or
ginger nuts.”
2. “It’s lazy of the local shopkeepers in Puerto Vallarta to close in the
afternoons.  I often needed to buy things during ‘siesta’ time — this should
be banned.”
3. “On my holiday to Goa in Indi a, I was disgusted to find that almost every
restaurant served curry.  I don’t like spicy food.”
4. “We booked an excursion to a water park but no-one told us we had to
bring our own swimsuits and towels.  We assumed it would be included in the
5. “The beach was too sandy.  We had to clean everything when we returned to
our room.”
6. “We found the sand was not like the sand in the brochure.  Your brochure
shows the sand as white but it was more yellow.”
7. “They should not allow topless sunbathing on the beach.  It was very
distracting for my husband who just wanted to relax.”
8. “No one told us there would be fish in the water.  The children were
9. “Although the brochure said that there was a fully equipped kitchen,
there was no egg-slicer in the drawers.”
10. “We went on holiday to Spain and had a problem with the taxi drivers as
they were all Spanish.”
11. “The roads were uneven and bumpy, so we could not read the local guide
book during the bus ride to the resort.  Because of this, we were unaware of
many things that would have made our holiday more fun.”
12. “It took us nine hours to fly home from Jamaica to England.  It took the
Americans only three hours to get home.  This seems unfair.”
13. “I compared the size of our one-bedroom suite to our friends’
three-bedroom and ours was significantly smaller.”
14. “The brochure stated: ‘No hairdressers at the resort.’  We’re trainee
hairdressers and we think they knew and made us wait longer for service.”
15. “There were too many Spanish people there.  The receptionist spoke
Spanish, the food was Spanish.  No one told us that there would be so many
16. “We had to line up outside to catch the boat and there was no
17. “It is your duty as a tour operator to advise us of noisy or unruly
guests before we travel.”
18. “I was bitten by a mosquito.  The brochure did not mention mosquitoes.”
19. “My fiancé’ and I requested twin-beds when we booked, but instead we were
placed in a room with a king bed.  We now hold you responsible and want to be
re-reimbursed for the fact that I became pregnant.  This would not have
happened if you had put us in the room that we booked.”


14 replies on “Travelers Complaints”

  1. Sadly a very British collection. However the best I ever heard was from a Glaswedgian woman who, on winning a ticket to go to see Pavaroti, was dumbfound as she could not work out if it “was fur wan week or two”.


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